March 2, 2015
It’s that time for the annual renewal of my Adobe Creative Cloud subscription. This has become a struggle for the last few years, as Adobe makes it increasingly difficult to modify your plan. They want to automatically renew at the highest subscription rate possible. Last year, they double renewed me after I changed my plan to the annual rate from the monthly rate. The company continued charging me for the monthly plan after I renewed at the annual rate. It took hours on the phone with Adobe to straighten out that mess.
I predicted that customer service would decline when the Creative Cloud products were first announced. See that article here: Adobe’s Empty Promise of Innovation. I think that prediction has been largely correct. Continue reading